How does establishing baselines contribute to Event Management?

Establishing baselines is fundamental to effective Event Management because baselines serve as reference points that help organizations detect deviations from normal operations. When a baseline is set, it represents the expected performance level and behavior of IT services and infrastructure components under normal conditions.

By comparing real-time data against these established baselines, organizations can identify anomalies or variations that may indicate potential issues or incidents. For example, if network traffic suddenly spikes beyond the established baseline, it might signal a security threat, a system overload, or a service outage. This proactive identification allows IT teams to respond quickly, minimizing impact on services.

The other options do not accurately reflect the role of baselines in Event Management. Monitoring is still essential even with established baselines; baselines do not negate the necessity for ongoing observation of service performance. Baselines are relevant to all event types, not just large ones, as all events can affect service quality and performance. Moreover, while baselines help in identifying potential technical issues, they cannot prevent technical failures entirely; they only help in recognizing when something is going awry so that remedial action can be taken.