How does ITIL recommend handling events from third-party services?

Integrating events from third-party services into the central event management system is essential for maintaining a unified and comprehensive view of the IT environment. This approach allows organizations to manage all events, regardless of their source, in a cohesive manner.

By including third-party events in the central event management system, organizations can enhance their ability to detect potential issues, correlate incidents across different services, and respond proactively. This integration facilitates better communication and coordination, ensuring that teams have access to relevant information from all sources, which can improve the overall efficiency of event management processes.

Additionally, when third-party service events are centralized, this allows for better reporting, analysis, and a more informed decision-making process, helping to align with ITIL's goals of ensuring high service quality and minimizing disruption to business operations.