How is 'service degradation' defined in Event Management?

In Event Management, 'service degradation' refers to a decline in service performance that is identified through event monitoring. This concept emphasizes that event monitoring tools are crucial for detecting issues that may affect the quality and reliability of a service. When monitoring events, any anomalies or performance dips can indicate that a service is not performing up to its expected standards, even if it is still operational. This allows organizations to take proactive measures to address the underlying issues before they escalate into more significant service disruptions or outages.

Recognizing service degradation through event monitoring is essential for maintaining service quality and ensuring customer satisfaction. By promptly identifying and responding to these performance declines, IT teams can work towards restoring optimal service levels and mitigating any negative impacts on users. Understanding this concept is vital for effective event management and maintaining the health of IT services.