How often should event data be reviewed for insights?

The most effective approach to reviewing event data for insights is to do so on a regular basis, ideally during the Continual Service Improvement (CSI) process. This frequency allows organizations to continuously understand and analyze the performance of their IT services, making it easier to identify trends, detect anomalies, and implement proactive measures for improvement.

Engaging with event data regularly ensures that insights are not missed and that any patterns indicating potential issues or opportunities for enhancement can be addressed in a timely manner. The CSI process inherently emphasizes the need for continual monitoring and reviewing of service performance as a core activity to foster improvements.

Other options present various limitations. For instance, reviewing event data only once a year can lead to significant gaps in understanding operational health and performance, potentially resulting in delayed responses to emerging problems. Daily reviews may be excessive and resource-intensive, overwhelming teams with data that can be analyzed less frequently without losing critical insights. Finally, only reviewing data during major incidents means that classes of insights that could prevent incidents from occurring in the first place may be overlooked, ultimately compromising service quality and user experience.