Name one key activity in the Event Management process.

Monitoring and filtering events is a crucial activity in the Event Management process because it involves the constant observation of system and service performance to identify any changes or anomalies. This proactive approach allows IT teams to differentiate between normal operational variations and actual incidents that may require attention.

By effectively monitoring events, teams can detect issues early, thus minimizing potential disruptions to services and ensuring that appropriate responses can be initiated promptly. Filtering these events helps prioritize them based on their significance, enabling the organization to focus its resources on incidents that could impact service delivery. This capability is essential for maintaining high service availability and reliability, which are core objectives of the ITIL framework.

Other activities listed do not directly support the primary goal of Event Management, which is to ensure that the IT infrastructure is observed closely and that any significant deviations are addressed swiftly.