On what basis is 'event prioritization' determined?

Event prioritization is determined based on the event's impact on business operations and service levels. This approach ensures that the most critical events, which could significantly affect the organization’s ability to deliver services or meet its business objectives, are addressed with urgency and appropriate resources.

By assessing the impact of an event, organizations can classify it according to how it may disrupt services or affect end-users. Events that pose a higher risk to service continuity or have a broader effect on multiple services or business units are prioritized higher. This systematic approach allows for an effective allocation of resources, ensuring that the most significant threats are managed efficiently, which contributes to overall operational stability and customer satisfaction.

In contrast, timing (like the time of day the event occurs) might not inherently influence the severity of the event's impact on the organization. The technical expertise of the responding team members is important for resolving incidents but does not inherently dictate the prioritization of events. Personal preferences of IT staff are subjective and should not guide prioritization, as effective event management requires objectivity and alignment with business needs.