What aspect does the scope of event management support?

The scope of event management is primarily focused on the monitoring and updating of the status of Configuration Items (CIs). This practice involves the continual observation of IT services and components, capturing events that occur within the infrastructure. By monitoring these events, the organization can detect anomalies, gain insights into performance, and understand the health of services and underlying CIs.

Event management supports proactive management by providing visibility into the operation of services and infrastructure, ensuring that any significant changes or issues are addressed promptly. The effective management of events enables organizations to optimize their services and maintain high operational standards.

Monitoring service quality, while an important aspect of IT service management, relates more closely to the broader areas of service monitoring and reporting rather than the specific scope of event management. Similarly, while customer feedback collection may provide insights into service performance, it falls outside the direct responsibilities of event management. Auditing financial transactions is also unrelated, as it deals with financial oversight rather than operational events related to IT services.