What does effective Event Management primarily aim to achieve?

Effective Event Management in the context of ITIL primarily aims to ensure that service availability and performance are maintained. This practice focuses on monitoring and managing events that occur within the IT infrastructure, allowing organizations to respond quickly to normal and abnormal conditions. By identifying potential issues before they escalate into incidents, Event Management helps maintain optimal performance and availability of services, thus ensuring a better overall user experience.

The emphasis is on proactive management, as effective Event Management enables organizations to detect early warnings of potential disruptions, thereby facilitating prompt responses to prevent service degradation or outages. This proactive approach contributes significantly to the resilience and reliability of IT services, ultimately supporting business continuity.

The other options do not align with the core objectives of Event Management. For instance, maximizing incident reports does not focus on the proactive and preventative nature of effective event handling; instead, it indicates a reactive stance. Decreasing service requests or limiting communication between IT departments detracts from collaboration and the necessary information flow that enable quick resolution and informed decision-making, both of which are crucial for maintaining service quality and performance.