What does the purpose of event management NOT include?

The purpose of event management primarily focuses on identifying and managing events across IT services to ensure smooth operations and minimize disruptions. Detecting events is crucial because it allows organizations to recognize significant changes in the environment, respond to potential issues, and maintain the stability of services.

Managing events through their lifecycle is also essential, as it includes analyzing, categorizing, prioritizing, and responding to events based on their impact and urgency. Automating normal operations and detecting failures contribute to overall efficiency and reliability in the event management process, allowing for proactive measures to be taken before issues escalate.

However, providing customer service directly is not a core aspect of event management. Event management is more about the operational and technical management of events rather than direct interactions with customers. Customer service involves addressing customer inquiries, complaints, and relations, which falls outside the primary scope of event management activities. Instead, event management supports customer service by ensuring that IT services are functioning optimally, enabling the customer service team to perform their duties effectively.