What is a primary goal of Event Management in ITIL?

The primary goal of Event Management in ITIL is to minimize negative impacts on service quality. This practice involves monitoring and managing events that occur within IT environments to determine their significance and to take appropriate actions. By understanding and responding to events effectively, organizations can prevent incidents from occurring, reduce downtime, and maintain service quality for users.

Event Management provides a vital communication channel regarding the operational state of services and infrastructure. By recognizing warning signals before they escalate into critical issues, the practice ensures proactive measures are taken, effectively safeguarding the user experience and maintaining the integrity of services.

While reducing budgets, logging incidents, and streamlining hardware upgrades are important aspects of IT operations, they do not encapsulate the core focus of Event Management, which is primarily centered on maintaining service performance and availability through effective event handling and response.