What is an informational event?

An informational event refers to situations where a particular occurrence is noted, but it does not require any immediate actions to address it. This type of event may provide valuable insights or updates about the system's status, resource utilization, or performance metrics, serving more as a notification than an alert that something is wrong.

Understanding this concept is crucial in the realm of IT service management, especially within the ITIL framework, because it helps differentiate between events that necessitate urgent intervention and those that are simply informational. In an effective event management strategy, being able to identify and categorize events correctly allows teams to respond appropriately, ensuring resources are allocated efficiently and urgent matters are prioritized.

For instance, a system performance report indicating that a server has reached 70% capacity is an informational event. While it is important to be aware of the server's capacity, it does not require immediate corrective actions unless it approaches a threshold that would indicate a potential issue.