What is one of the main objectives of event management?

One of the main objectives of event management is to ensure continuous improvement of services. This practice focuses on monitoring and managing events within the IT environment to identify and respond to operational incidents effectively. By capturing event data, teams can analyze trends and patterns that may indicate areas requiring enhancement or potential risks. This proactive approach helps organizations refine their processes, leading to more efficient service delivery and increased reliability over time. The continuous feedback loop created through effective event management enables organizations to learn from past events and implement improvements, enhancing overall service quality and customer satisfaction.