What is the primary purpose of Event Management in ITIL?

The primary purpose of Event Management in ITIL is to detect and respond to events in a timely manner. This practice focuses on monitoring and managing events throughout the IT infrastructure to ensure that normal operations are maintained and to identify any deviations from expected performance. By doing so, organizations can anticipate potential issues before they escalate into larger problems, thereby minimizing disruptions to services.

Event Management plays a critical role in maintaining service quality and performance. It involves tracking various types of events, such as alerts from monitoring tools, system notifications, and any incidents that may impact service delivery. By quickly identifying and responding to these events, organizations can facilitate prompt resolution and maintain operational efficiency. This proactive approach to handling potential issues enhances the overall service management process and contributes to improved customer satisfaction.

The other options, while relevant to various aspects of IT and business management, do not accurately reflect the specific focus of Event Management within the ITIL framework.