What is the primary purpose of Event Management in ITIL OSA?

The primary purpose of Event Management in ITIL OSA is to detect events, understand their significance, and respond appropriately. This practice focuses on identifying and managing events within the IT environment, which helps organizations monitor their systems and services effectively. By understanding the nature of these events and their impact on service delivery, IT teams can differentiate between normal operations and potential incidents that might affect service quality or availability.

Event Management acts as a critical first line of defense in proactive IT service management, enabling quicker responses to issues before they escalate into serious incidents. It includes the categorization of events, assessment of their significance, and initiation of appropriate responses, whether that means logging an issue for further investigation, triggering automated responses, or alerting team members to take action. This helps maintain system performance and reliability, ultimately supporting better service delivery and higher customer satisfaction.

The other options provided, while they touch on important aspects of IT management, do not accurately capture the core function of Event Management within the ITIL framework.