What is the primary responsibility of an event manager in Event Management?

The primary responsibility of an event manager in Event Management is to oversee the event management process. This involves several key functions, including monitoring events throughout the IT infrastructure, ensuring that events are assessed, categorized, and prioritized appropriately, and determining the necessary action to be taken when events occur.

The event manager plays a critical role in ensuring that the organization can respond effectively to varying types of events, whether they are informational messages, warnings about potential issues, or actual incidents that need to be addressed. By managing the overall event management process, the event manager helps maintain the stability and performance of IT services, ensuring that any disruptive events are handled efficiently to minimize impact on the business.

While user access management, incident resolution, and hardware maintenance are important tasks within IT and service management, they fall outside the primary scope of the event manager’s responsibilities. The event manager focuses specifically on the orchestration and effectiveness of event monitoring and response, making option B the correct choice in this context.