What should be done with all recognized events?

Recognized events should be captured and logged as part of effective event management. This process is essential because it allows organizations to maintain an accurate record of all occurrences within their IT environment, which can be critical for troubleshooting, performance analysis, and capacity planning. By logging events, IT teams can analyze patterns over time and correlate them with incidents, changes, or outages, leading to more informed decision-making and improved service reliability.

Capturing and logging events ensures that there is a historical reference available for audits and compliance, as well as for enhancing future operational practices. This systematic approach helps in identifying trends and anomalies which might indicate underlying issues that need to be addressed.

While discussing events in meetings can be useful for strategic planning or operational reviews, and summarizing them monthly provides a high-level overview, these actions are not as foundational as the necessity of logging each event for accuracy and accountability in the event management process. Ignoring routine events would also be detrimental, as even minor events can accumulate and potentially lead to significant issues if left unchecked.