What step involves determining the action to take for an event?

The step that involves determining the action to take for an event is the Event Response. During this phase of the event management process, the organization assesses the nature and severity of the event and decides on an appropriate course of action. This could mean escalating the event, initiating a fix, or even determining whether the event is informative and requires no further action.

Event Response is pivotal because it ensures that the organization reacts swiftly and effectively to events that may impact IT services, helping to maintain service quality and minimize downtime. This proactive measure allows for efficient resource allocation and prioritizes events that may pose a higher risk to the organization.

In contrast, Event Logging focuses on recording events and capturing relevant data, which is essential but does not involve action determination. Event Resolution deals with the steps taken to resolve incidents and problems following the response, while Event Identification is about recognizing and categorizing events as they occur.