When should events be generated according to best practices?

Events should be generated in accordance with pre-defined criteria, as this approach ensures that events are meaningful and relevant to the organization’s operational goals. Establishing clear criteria allows for a structured method of event generation, ensuring that important notifications regarding the system and service performance are captured consistently and appropriately. This systematic approach helps teams to monitor services effectively, prioritize responses, and maintain a proactive stance in managing IT operations.

Generating events at random intervals can lead to noise and irrelevant data, decreasing the overall effectiveness of the monitoring process. Focusing solely on service disruptions or management requests may result in missed opportunities for early detection of potential issues, undermining the proactive management of IT services. Setting pre-defined criteria aligns event generation with business needs and service level agreements, ultimately supporting better decision-making and incident response.