Which process is responsible for managing events throughout their lifecycle?

The process responsible for managing events throughout their lifecycle is Event Management. This practice involves the detection and tracking of events that occur across an IT environment, ranging from routine operations to significant incidents. Event Management enables organizations to monitor events systematically, allowing for early detection of potential disruptions or performance issues.

Through the lifecycle of an event, Event Management facilitates the identification, logging, categorization, and evaluation of events. It determines if an event requires further action, leading to timely responses such as notification, escalation, or resolution. The primary goal is to ensure that normal operations proceed smoothly and to minimize the impact of incidents.

In contrast, Change Management, Incident Management, and Service Request Management focus on different areas of IT service management. Change Management deals with controlling changes to the IT environment, ensuring that risks are managed effectively. Incident Management is focused on restoring normal service operation as quickly as possible when incidents occur. Service Request Management processes handle requests for standard services from users. Each of these processes plays a vital role within ITIL but does not encompass the comprehensive lifecycle management of events like Event Management does.