Which role does event management play in the service operation phase?

Event management plays a critical role in the service operation phase by supporting incident management. This process involves monitoring events within the IT environment to identify and categorize them based on their significance and potential impact on the service.

When an event signals a potential issue or change in the state of a service, it can be escalated to incident management for further investigation and resolution. This collaboration ensures that incidents are addressed in a timely manner, reducing downtime and minimizing the impact on business operations. By effectively managing events, organizations can proactively identify and respond to failures before they escalate into more significant incidents, thus enhancing overall service reliability and performance.

The alignment of event management with incident management helps create a robust incident response strategy, ensuring that services remain available and functional.