Which role is typically not involved in event management unless a response is required?

Prepare for the ITIL OSA Event Management Test. Utilize flashcards and multiple choice questions, with detailed hints and explanations for every question. Ensure you are ready for your exam!

The role that is typically not involved in event management unless a response is required is the service desk. The service desk primarily acts as the point of contact for users to report issues, request services, and seek assistance. In the context of event management, the service desk plays a reactive role, engaging when user-reported events prompt the need for action or escalation.

The service desk does not actively monitor events or incidents occurring within the IT infrastructure or services unless a user's issue arises that requires their attention. This contrasts with other roles, such as the technical support team and IT operations management, which are often involved in ongoing monitoring and management of events, and application developers, who may be engaged for specific event triggers related to application performance or incidents. Thus, the service desk becomes involved primarily when user interaction denotes that an event requires a response, highlighting its reactive nature in the event management process.

Subscribe

Get the latest from Examzify

You can unsubscribe at any time. Read our privacy policy