Which scenario is an example of an exception event?

In the context of event management, an exception event is characterized by any occurrence that deviates from the expected norm or operational parameters. It typically signals a potential problem or requires special attention to ensure continued service quality and performance.

The scenario of CPU utilization above acceptable levels is a clear example of an exception event because it indicates that the system is behaving in an unexpected manner. High CPU utilization may lead to performance issues, service degradation, or even outages if not addressed promptly. Recognizing this kind of event is critical for proactive management, allowing IT teams to investigate further, diagnose issues, and take corrective measures to maintain service stability.

In contrast, scheduled maintenance completion, user accessing applications, and standard data reporting are all routine events that fall within the expected operational workflow. They do not indicate any deviations from normal performance and do not typically require immediate attention or intervention. These types of events are part of regular operations rather than indicators of potential issues or exceptions.