Who is responsible for performing event management for systems and applications under their control?

The responsibility for performing event management for systems and applications falls primarily on technical and application management teams. These teams have the in-depth knowledge and expertise required to monitor, analyze, and address events that occur in the IT infrastructure. They are equipped to manage the technical components of the system and understand the context in which these components operate, enabling them to effectively respond to specific events that may impact service delivery or application performance.

Technical and application management is critical because they possess the operational insight necessary for interpreting event data, distinguishing between normal operational events and incidents that require further investigation. By effectively managing events, these teams can help ensure service stability, identify potential issues before they escalate into major problems, and optimize the performance of systems and applications under their control.

In contrast, while service desk representatives may handle the reporting and initial triaging of events, they are generally not responsible for the detailed event management process. Event management process owners focus on the overall governance and strategic direction of the event management process but do not typically engage in the on-the-ground management of specific events. Lastly, executive management, while important for setting strategy and ensuring alignment with business goals, does not typically engage directly with daily event management activities.